We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, UK, Canada, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 15-30 days to arrive. Most of the time, item will arrive way before that time. Please do not panic if it does not show up immediately, it's on its way.
Due to current ongoing crisis, We do not do international shipping temporarily. We regret the inconvenience.
Due to the current ongoing crisis, Currently We are only shipping orders from our USA warehouse. All the Orders will be shipped through USPS. So you will get your item within maximum 15 business days despite the situation.
Due to the ongoing crisis, we decided to utilize our USA warehouses only. So all the items you see on the site are based in USA and will be shipping out to USA only. This way we can guarantee safe and quick delivery of your items.
If you have missspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.For more info, please check our refund policy.
Absolutely! We are here to help you make your baby's life beautiful! Please send us an email us and we will be happy to assist you in any way we can.We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.